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Panchhifashion.com has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues or if the item is faulty or not what you ordered.
Only store credit will be given for such returns. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: polyester bags, hang tags on garments. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
If the return is due to a size issue, it is the member’s responsibility to pay for return shipping. On our part we will give you a store credit. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of 150 as store credit All returns which are not valid will not be accepted and will be sent back.
Please note panchhifashion.com will not be liable for any damage that happens in transit.
Returns can be made in the following ways:
- Courier the product(s) to panchhifashion.com
- Intimate us so that we can pick up the product(s) from your doorstep.
Should you wish to return all or a part of your order, you need to let us know within 2 days from the date of receiving your parcel. You can either call our Customer Support No. +91-9726974100 between 11am and 7pm, from Monday to Saturday or write to us firstname.lastname@example.org
After validating your return request over phone we will send you an email authorizing a return. You simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email.
Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.
Refunds are made as follows:
- If the payment was made in cash then the refund is made in the form of a cheque.
- If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
- When a refund is to be made due to sizing issues from customer’s end then the amount is refunded in the form of store credits.
Please Note: panchhifashion.com will make refund Cheque only in the registered name of the customer.
We will keep you updated on the status of your return at each step:
When we validate your return, we send you a return authorization mail
At the closure of your refund, we send you a closure mail
In rare cases of Damaged/Defective/Incorrect product received, you need to inform us within 24 hours of Delivery.
For Order Cancellation:
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
Once you have requested the cancellation of item(s) in your order, We will complete the cancellation and initiate the refund, depending on your preference.